Terms of service

Terms of Service

Last updated: July 22, 2026

These Terms of Service govern your use of getpickit.shop and any purchase made from PickIt. By visiting the website, creating an account, or placing an order, you agree to these Terms and to the policies referenced below. If you do not agree, please do not use the website.

1. Store operator and contact

PickIt operates this online store from Ecuador and offers selected products to eligible customers in the United States. Shopify provides the ecommerce platform, but purchases are made directly from PickIt. Questions may be sent to support@getpickit.shop. Additional business information is available in our Contact Information.

2. Eligibility and account information

You must be at least the age of majority in your place of residence, or use the store with the permission of a parent or legal guardian. Information provided at checkout must be accurate, current, and complete. You are responsible for keeping any account credentials secure and for activity performed through your account.

3. Products and descriptions

We make reasonable efforts to present product descriptions, specifications, colors, images, prices, availability, and estimated delivery information accurately. Screen settings and production variations may cause minor differences. We may correct errors, update information, limit quantities, or discontinue a product at any time. We will not substitute a materially different item without your agreement.

4. Prices, payment, and taxes

Prices are displayed in U.S. dollars unless otherwise stated. Applicable shipping charges, taxes, or other amounts will be shown at checkout before you submit the order. Payment is processed by the payment provider displayed at checkout. You confirm that you are authorized to use the selected payment method and that the billing information is accurate.

5. Orders

An order is an offer to purchase. We may accept, reject, or cancel an order when payment cannot be confirmed, inventory is unavailable, information appears inaccurate, fraud is suspected, or fulfillment is not reasonably possible. If we cancel a paid order, we will issue the appropriate refund to the original payment method. An order confirmation email acknowledges receipt and does not prevent a later cancellation for one of these reasons.

6. Shipping and delivery

PickIt currently ships to eligible United States addresses. Delivery dates are estimates and can be affected by inventory, carriers, holidays, weather, and events outside our reasonable control. Customers are responsible for providing a complete and deliverable address. Please review our Shipping Policy for current details.

7. Returns, refunds, and cancellations

Returns, refunds, defective-item claims, and cancellation requests are handled under our Return and Refund Policy. Contact us before sending an item back. Mandatory consumer rights that apply to your purchase are not limited by these Terms.

8. Acceptable use

You may use the website only for lawful personal or household purposes. You must not misuse the website, interfere with its security or operation, introduce malicious code, impersonate another person, submit false information, scrape or reproduce protected content without permission, or use the Services in a way that violates applicable law or the rights of another person.

9. Intellectual property

The PickIt name, website design, original text, graphics, and other store content are owned by PickIt or used with permission and are protected by applicable intellectual-property laws. Product names, trademarks, images, and other materials belonging to suppliers or third parties remain the property of their respective owners. No content may be commercially reproduced or distributed without the appropriate permission.

10. Third-party services and links

The store may use or link to services operated by Shopify, PayPal, fulfillment providers, carriers, analytics providers, or other third parties. Their own terms and privacy practices may apply. PickIt does not control independent third-party websites and is not responsible for content or transactions completed outside the services we authorize for your order.

11. Privacy

Our collection and use of personal information are described in the Privacy Policy. Information required to process an order may be shared with Shopify, the payment provider, fulfillment partners, and carriers as necessary to provide the service, prevent fraud, comply with law, and support the customer.

12. Service availability and warranties

We try to keep the website accurate, secure, and available, but uninterrupted or error-free operation cannot be guaranteed. Products are provided with any express description or warranty stated on the product page and with any non-waivable rights provided by applicable law. To the extent permitted by law, no additional implied warranty is made beyond those rights.

13. Limitation of liability

To the maximum extent permitted by applicable law, PickIt will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or a product. Nothing in these Terms excludes liability or remedies that cannot legally be excluded, including mandatory consumer protections. Where liability may lawfully be limited, PickIt’s aggregate liability relating to an order will not exceed the amount paid for that order.

14. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights. This section does not apply where prohibited by consumer law.

15. Suspension and termination

We may restrict access to the website or cancel an account when we reasonably believe these Terms, applicable law, or store security have been violated. Provisions that by their nature should survive termination—including intellectual property, payment obligations, limitations of liability, and dispute provisions—will remain effective.

16. Governing law and disputes

These Terms are governed by the laws of Ecuador, without depriving a consumer of mandatory protections available under the laws that apply to the consumer. Before starting a formal claim, please contact support@getpickit.shop so we can attempt to resolve the matter promptly.

17. Changes to these Terms

We may update these Terms to reflect changes in the store, services, or applicable requirements. The current version and its update date will be posted on this page. Material changes will apply prospectively unless applicable law requires otherwise.

18. Contact

Questions about these Terms may be sent to support@getpickit.shop. Our typical response time is 1–2 business days.