Shipping policy

Shipping Policy

Where we ship

PickIt currently ships to eligible addresses in the United States. Orders placed for destinations outside our active shipping area cannot be completed at checkout.

Shipping cost

Standard tracked shipping is free for eligible U.S. orders unless a different charge is clearly shown at checkout.

Processing and delivery

Orders are fulfilled from a U.S. warehouse while local inventory is available. Processing and delivery estimates depend on the destination, carrier, holidays, weather, and stock conditions. Any estimate shown at checkout or in an order update is an estimate, not a guaranteed delivery date.

When your order ships, we will email tracking information to the address used at checkout. Tracking may take additional time to update after the carrier receives the shipment.

Order information

Please review your shipping address and contact information before placing your order. Contact support@getpickit.shop immediately if you notice an error. We will try to help before fulfillment begins, but we cannot guarantee changes after an order enters processing.

Delays, lost packages, and delivery issues

Carrier delays can occur after a shipment leaves the warehouse. If tracking has not updated for an unusual period, shows delivery but you cannot locate the package, or the package arrives damaged, email us with your order number and any relevant photos. We will review the issue with the fulfillment partner or carrier and explain the available resolution.

Customers are responsible for providing a secure and deliverable address. PickIt is not responsible for loss caused by an incorrect address supplied at checkout or for a package stolen after confirmed delivery, except where applicable law provides otherwise. We will still assist you in contacting the carrier when possible.

Separate shipments

If an order contains more than one item, the items may arrive in separate packages and may have different tracking numbers.

Contact

For shipping assistance, email support@getpickit.shop. Our typical response time is 1–2 business days.