Refund policy

Returns and Refunds

We want you to feel confident shopping with PickIt. You may request a return within 30 days after your order is delivered.

Eligibility

To be eligible, the item must be in the same condition in which you received it, with its original packaging and included accessories. You will also need your order number or other proof of purchase.

Before sending anything back, contact us at support@getpickit.shop. We will review the request and provide the appropriate instructions. Returns sent without prior authorization, or to an address shown on the shipping label, may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number plus clear photos or video. If the claim is approved, PickIt will provide a replacement or refund at no additional product cost.

Change-of-mind returns

For an approved return that is not related to damage, defect, or an incorrect item, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges, if any, are not refundable.

Exceptions

We cannot accept items that have been used, altered, damaged after delivery, or returned without all included parts. Gift cards and final-sale items are not returnable unless required by applicable law. Contact us before purchasing if you have questions about a specific item.

Cancellations

We will try to cancel or change an order if you contact us before fulfillment begins. Once an order has entered processing or has shipped, cancellation is not guaranteed and the return process may apply.

Refunds

We will notify you after reviewing your request or inspecting an approved return. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund; your bank or payment provider may take additional time to post it.

Contact

For return or refund assistance, email support@getpickit.shop. Our typical response time is 1–2 business days.

This policy does not limit any mandatory consumer rights that apply to your purchase.